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We have put together a list of answers to the most common questions that we get from our customers. You can email us at for additional information. If you are not able to find the answer you are looking for in the list below please do not esitate to contact us.


How do I track my order?

As soon as your order has been fulfilled, you'll receive a shipping confirmation email titled. You will then be able to track your order through the tracking link on the email. If you haven't received an email yet, not to worry! Your order will usually take around 24-48 hours to be dispatched. 

*Please note, tracking can take around 24-48 hours to update after dispatch


Why I haven't received an order confirmation?

Check that the email address you have used to place your order is correct - this is the most common cause of not receiving your order confirmation. It may also be that your e-mail provider has a spam filter that blocks certain emails so be sure to check that folder as well. If your transaction is successful and funds deducted from your account, you can contact us to verify and confirm your order was successful in the system.


Do you offer worldwide shipping?

Yes, we currently ship internationally, anywhere in the world. Keep in mind that, due to the current circumstances, the delievery time for some countries could be higher than expected. Please contact us if you need additional clarifications.


What payment methods do you accept?

Most major payment methods are offered but can vary for certain markets. At checkout you will be able to see the available payment methods to choose from for your market (e.g., credit card (MasterCard, Visa), Klarna, Swish, PayPal).


Is my payment information safe?

Your transaction and payment details are handled by our secure payment service-provider that upholds strict banking standards. Your credit card details are sent directly to the bank and cannot be read or accessed by any other parties than your bank (not even Vivyd).

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