SHIPPING
We will be dispatching from our warehouses MONDAY - FRIDAY. This means orders placed on a Friday will be dispatched on the Monday so don't panic if you don't receive your shipping confirmation over the weekend!
Some orders may be affected by shipping delays, depending on the availability of our suppliers, and some of the items of your order may be shipped (and consequently be delivered) at different times from each other, so if it happens to you, please wait a couple days for everything to arrive.
STANDARD DELIVERY
EXPRESS DELIVERY
NOT AVAILABLE AT THE MOMENT DUE TO GLOBAL DELIVERY ISSUES
We currently SHIP WORLDWIDE
* Note that postal services are experiencing delays due to COVID-19, please contact us if it has been 30-days and you've not received your order.
RETURNS
If, for any reason, you aren’t satisfied with your item, we will refund 100% of your purchase price* (less discounts) within 30 days of your purchase, together with any sales taxes you paid when purchasing from Vivyd.
Before you return your items, you will need to notify us of your intent to return any such items and you will receive an authorization with return instructions. You will be responsible for the cost of returning your Vivyd product to us, and your returned items must be shipped within 10 business days of return authorization approval.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at vivydlights@gmail.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at vivydlights@gmail.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
*our 30-Day Money-Back guarantee refers only to "Vivyd Golden Hour" light and it's applicable once per customer when the customer places more than one order within 10 days.