We appreciate your support! Our store is now closed and no longer accepting new orders. Below, you’ll find answers to common questions about pending orders, returns, and customer support. If you need further assistance, email us at vivydlights@gmail.com.
Why is the store closing?
We’ve made the decision to close our store to focus on new opportunities and exciting ventures. We appreciate all of our customers for their support over the years!
Can I still place an order?
No, we are no longer accepting new orders. Our store has officially closed, and checkout has been disabled.
What happens to my existing order?
If you placed an order before our closure, it will still be processed and shipped as usual. You will receive a shipping confirmation email once your order has been fulfilled.
- Orders typically take 24-48 hours to process before shipping.
- Tracking details may take up to 48 hours to update after dispatch.
If you have not received a shipping confirmation yet, check your spam folder or contact us at vivydlights@gmail.com.
Can I track my order?
Yes! Once your order ships, you will receive a tracking link via email. If you have not received this, check your spam folder or email us for an update.
How can I contact you?
You can reach us at vivydlights@gmail.com for any remaining inquiries regarding past orders.